Returns

We want you as a customer to be satisfied with our products.

But sometimes things does not work out as expected. We are sympathetic to that and want to help you solve any issues as smoothly as possible. Therefore, it is important that you fill out the form below as accurately as you can so we can help you in the best way we can.

Note! Always wait with returning any goods until you have received confirmation of your return request from us.

Returns of Full Size Tumble Dryers, Washing Machines, Fridge and Freezers:  You are free to return any item to us within 28 days for a full refund provided it is fully packaged, unused and in a re-saleable condition. Please contact us directly prior to returning any item.

If your item develops a fault, please contact us directly via email for assistance [email protected]

Returns of Spin Dryers, Vacuums, Hot Plates/Warmers, Hobs and other small items:  We advise customers to retain their packaging should the item need to be returned. Additional packaging is charged at £15 should it need to be sent out for a return.

Faulty products
We can accept a return for full refund if the item arrives faulty/develops a fault within the first 28 days. Returns are free in this case but you will need to ensure the item is fully packaged. If you need to arrange a return, please contact us directly either on our contact form or by emailing: [email protected] You will need to include your original order number in you email as well as the reason for the return.

Unwanted products
You can return the item for any reason provided it is unused and within the 28 day return period. You can either return the item to us yourself using a tracked insured service to: Loxley Benedict Ltd, Holmfield Mills Reception, Holdsworth Road, Halifax HX3 6SN or we can arrange a collection for you at a cost of £25 provided the item is fully packaged and unused. (The fee would be deducted from your refund). If the item has been used you will also be charged a depreciation charge of up to 100% of the value of the item. All returns must include your order number and our return address on the box.

English Electrical products: Guarantees/warranty
This product comes with a 1year manufactures warranty. You can register your guarantee by calling 0333 772 6091 or online at: https://englishelectric.warrantyonline.co.uk
If your item develops a fault after the 28day return period and you wish to make a claim, please contact the English Electrical warranty team directly on: 0333 772 6091.

Thomas products and Hostess products: Guarantees/warranty
This product comes with a 1year manufactures warranty. You do not need to register your guarantee but you do need to keep your receipt as proof of purchase. If your item develops a fault and you wish to make a claim, please contact us directly either on our contact form or by emailing: [email protected] You will need to include your original order number in you email as well as a description of the issue and how it developed.