Guarantees and Warranties

English Electrical Spin Dryers Guarantees/warranty

EEWP 5.2kg:  This product comes with a 2 year manufactures warranty. You can register your guarantee by calling 0333 772 2381 or online at: https://englishelectric.warrantyonline.co.uk If your item develops a fault after the 28 day return period and you wish to make a claim, please contact the English Electrical warranty team directly on: 0333 772 2381.

English Electrical Refrigeration: Guarantees/warranty This product comes with a 2 year manufactures warranty. You can register your guarantee by calling  0333 7722381.

Thomas: Guarantees/warranty This product comes with a 2 year manufactures warranty. You do not need to register your guarantee but you do need to keep your receipt as proof of purchase. If your item develops a fault and is UNDER 30 DAYS old, please contact us directly either on our contact form or by emailing: [email protected]. You will need to include your original order number in you email as well as a description of the issue and how it developed. If your product is over 30 days old please contact the repair agents (Atlas) directly using the information below:

Atlas Refurb & Repair Ltd.

8&9 Etruria Way

Bilston West Midlands

WV14 7LH

Phone 01902 408544

E-Mail: [email protected]

 Guarantee Conditions

• The guarantee is only applicable if  you have proof of purchase, we email receipts and keep a log on file for 1 year so even if you lose your receipt we can still find you if purchased from us.
• The product must be used in the UK.
• The product must be used in a normal domestic purpose. Please note, the products we sell are not for commercial use, or for use outside in outbuildings such as garages and out houses, or areas where the temperature falls below five degrees.
• The guarantee does not cover or include accidental damage, or damage caused by misuse or foreign objects.
• The customer must not attempt to repair the product themselves. Any attempts will void the guarantee.

 The Benefits

1. Access to a nationwide network of approved engineer in the event of a fault or problem.
2. Callout, parts and labour included.
3. Breakdown numbers to call.

Please have your serial number and model number ready as well as your original receipt as proof of purchase (this forms part of your guarantee). If you have lost your receipt and you did not buy from us, you may still be able to use your bank statement as proof of purchase.