UK Mainland Delivery

Loxley Benedict Limited offer delivery to the UK Mainland Only. We do not deliver to Ireland, Northern Ireland, or off shore islands, and other areas accessed by Boat or Ferry.

The cost of delivery is included in all the prices stated on the website. Surcharges may apply to some areas. Where a surcharge applies, you will be given the option to pay the surcharge or cancel your order. Loxley Benedict Limited will not deliver outside of the UK Mainland.

Wherever possible, it is the intention of Loxley Benedict Limited to deliver the following items in the timescales listed below.

• Full Size Tumble Dryers, Washing Machines, Fridge and Freezers 1-4 working days. Delivery is 1-4 working days. This excludes Bank Holidays and Weekends. You will be called directly to book your delivery so please provide a phone number at checkout. You will be given an estimated delivery timeslot for your delivery via text and you will be able to use the tracking link to track the location of the driver on the delivery day.
• Spin Dryers, Vacuums, Hot Plates/Warmers, Hobs and other small items  1-3 working days. We dispatch every working day via ParcelForce 24/48. If you leave a mobile number at checkout you will be set up for delivery text notifications and will receive a delivery time slot on the morning of the delivery day in most areas. The carriers will not call prior to drop off. If you are out at the time of delivery a card will be left. Please call the number on the card if you miss delivery to re-arrange delivery. If you have issues with delivery, please contact your local ParcelForce depot by phone or ourselves by email.

These delivery timescales are subject to the customer providing accurate information. Not supplying an up to date contact number, or incorrect address may result in a delay or your order being cancelled.

Whilst our intention is to maintain these delivery timescales, sometimes this is out of our control. We offer approximates dates for delivery and shall not be held liable for any loss, damages, costs, or expenses incurred by you, due to a delay in the delivery of the goods. Do not book any fitting of products prior to having the product in your possession. Services other than those offered by Loxley Benedict Limited, cannot be reimbursed.

All deliveries of full Size Tumble Dryers, Washing Machines, Fridge and Freezers – Carriers are able bring the item inside your property to a room of your choosing up to three flights of stairs. Carriers will unpack the item and take away the packing for you. All products require a signature upon delivery. Please take time to check your goods carefully, if you notice a problem this must be reported to the drivers who must photograph any damage immediately. By signing for the goods you are accepting responsibility for them, acknowledging they have been received and are in good condition. If you have any concerns over the condition of the goods you have received, write this on the delivery note prior to signing, or contact our Sales Team by email: [email protected]. Loxley Benedict Limited will not be held liable for any damages, including marks, scratches and dents which have not been noted on the delivery note at the time of delivery. Missed deliveries: If you miss your delivery you will be liable for a redelivery charge of: £50.40 for the majority of the UK, £60 for Scottish orders and £78 for Scottish highland orders. The carriers will not fit the goods or take away old appliances – this is not a service we offer.

All deliveries of items via ParcelForce– Carriers may not bring the item inside your property. Carriers are not insured to take any product inside a property, beyond the door threshold or up stairs.  Please take time to check your goods carefully. By signing for the goods you are accepting responsibility for them, acknowledging they have been received and are in good condition. If you have any concerns over the condition of the goods you have received, either refuse delivery or contact our Sales Team by email: [email protected].

Canceled orders – If you cancel your order after dispatch you will be liable to pay a £50.40 return charge for most areas for large items (Full Size Tumble Dryers, Washing Machines, Fridge and Freezers). The charge is £60 for Scottish orders and £78 for Scottish highland orders. Cancelations made prior to dispatch are not charged. There is a £25 return charge for orders delivered via ParcelForce, which will be deducted from your refund. Cancelations made prior to dispatch are not charged.

Where a delivery cannot be made within 30 days of purchase, providing reasonable attempts have been made by the customer to receive the goods, a full refund will be issued to the customer. For further delivery clarification please fill in our contact form.